Option 1


You can reset the password if you input more incorrect passwords until it will let you enter your GMAIL account and password.


But if you cannot remember your account and password, you need to perform a factory data reset.


Option 2 (Factory Reset)

  • Firstly you need to backup files from your tablet before doing so because it will delete all user data including the password.
  • Once you have backed up, switch it off.
  • Then try these key combinations and see which will bring you to the recovery menu.
    • Press and hold the Volume Up.
    • Home and the Power Buttons.
    • Or Volume Up and Power Button.
  • Once the recovery menu appears, release those buttons.
  • Then use your volume down to go to wipe data/factory reset.
  • Then select delete all data then reboot system now.
  • Wait for it to restart and your device is unlocked.